product upgrades & recalls
phil&teds takes product safety and safe use seriously. We take the utmost care in designing products to meet or exceed safety standards all over the world. We are extremely proud of our safety record, and our proactive approach to product management. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures and if we consider it necessary, then we will recall a product. This is a good thing. Most recalls are "to repair", so most likely if we recall a product, you need simply register online & be sent the new part, for you to fit in your home. We know that your convenience & continued use of the product is important.
At phil&teds safety comes first that's why we pride ourselves on attaining relevant standards for all our products and keeping up to date with legislation in all our markets. The main worldwide recognised standards are the British/European (BSEN), Australian/New Zealand (AS/NZS) and American (ASTM). It is quite a challenge for us to meet or exceed product safety standards in all 50 countries that we operate in.
The following products have required such action:
|Dash v5 - free frame replacement - free frame swap
Please note: for product upgrades & recall information relating to regions outside Australia, please click the appropriate link below.