We are currently experiencing a very high demand for our products. We are working hard to get product to you or respond to your enquiry. Due to recent COVID outbreaks affecting some offices around the world, we have lower capacity so may be running behind. At this time, we do appreciate your patience, if we take longer than usual to get you what you need.
Please know that we are prioritising the safety of our team while working as quickly as we can. One of our team will be in touch with you as soon we can.
Thank you very much, in advance, for your understanding.
Please note that multiple emails/form submissions may delay you even more; we merely work from oldest to newest enquiries.
Also, we have info here http://support.philandteds.com - our most frequently asked questions :)
- Order queries: we update shipping info by email to you, on dispatch, with tracking information.
- Shipping times, currently: please go here https://au.philandteds.com/pages/shipping-policy
- If you’re looking for replacement parts, please go to http://au.philandteds.com, click shop, and select the part you need.
- Register your product here: https://au.philandteds.com/register and be eligible for a range of great benefits.
To be fully informed and kept up to date, please follow us on facebook and subscribe to our newsletter. Unsubscribe at any time.